Once the counter is put in, the buyer must sign a certificate of completion to certify that they are happy with the result.įinally, as-is products cannot be returned. This is because the buyer is required to express their satisfaction before the installation job is finished. In addition, IKEA will struggle to resell cut fabrics and there is a lot more wastage if they try.Ĭustom countertops are another thing that can’t be returned. This is because when a buyer chooses their cut fabric, they watch an employee cut the material and can ask for a new cut if they aren’t satisfied. In addition, cut fabric can’t be returned. This is because the buyer assumes responsibility for taking care of the plant when it’s purchased, so the store won’t accept returns for unhealthy plants. One item that the refund policy excludes is plants. However, if you have it you should bring it, as it may help the return process. If you don’t have the confirmation email anymore, they can try to use your card number to find your purchase.įinally, you aren’t required to bring the original packaging for a return. In addition, bring the card you used to make the payment. This is so that the company will have your transaction on record to track returns and prevent fraud. You also need a valid, government-issued photo ID. In this case, bring the confirmation email received after making the online purchase. You need to bring proof of your purchase. If you’re only returning part of an item, bring the individual part. Of course, you will need to bring the item you’re returning. Then, all that’s left is to wait for your turn at the counter. ![]() Upon arriving at the exchanges and returns desk, you will need to sign up for a place in line (if there’s a queue). If you get lost, you can always ask an employee for assistance. Follow the signs this is the place you will need to go to. When you get there, there will be signs leading to the exchanges and returns desk. On their website, IKEA provides a helpful search engine tool that allows you to look up the store closest to your location. Returns Process Where to GoĪgain, to complete the return process you will need to go in person to a physical IKEA store in a location near you. This makes it easier for both the customer and employees as there is only one course of action to take. In addition, IKEA probably does it this way to ensure that their policy for returns is consistent. The reasons for the policy being this way despite the item being purchased online are likely the same as I described in the previous section-convenience, cost, and fraud protection. For an item bought online, you will show a confirmation email as proof rather than a receipt. The only difference between returning something purchased in-store versus online is the proof of purchase. If you would like to return an online purchase, it still needs to be handled in person at a physical IKEA store location. Unfortunately, the IKEA policy doesn’t change from the description above in regards to returning an item that was purchased online. Online Purchase Returns Are Also Handled In-Store It also ensures that they have the item in their possession before they issue the refund or store credit. It makes it a little bit harder to return something, which may prevent some people from repeatedly returning items for personal gain. In addition, if they were to accept returns through the mail, it would either be an extra expense for either the business or the customer, as someone would have to pay for the postage.įinally, avoiding online returns could help prevent return fraud. For starters, it is much easier to handle a return in person on both ends since you will need to show them the item, proof of purchase, etc. ![]() There are a few possible reasons why they might follow this policy. If you have an item that you want to return, you must go in person to a physical store near you to handle the return. Was this helpful? Returns Cannot Be Handled OnlineĪccording to their policy, IKEA doesn’t allow for any product returns to take place online or through the mail.
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